Paradigm Training

Certified Agile Process Owner (CAPO)®



Certification Options


Course Description

This course process owner responsibilities and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management processes.

Course Summary

Certified Agile Process Owner (CAPO)®
Duration: 16 hours 2 days
Delivery: Virtual / Class
Accreditor: PeopleCert
Language: English

Learning Outcomes

Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with the business goals.

DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals.

A Certified Agile Process owner (CAPO)

is accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process Owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process Design and Improvement Lifecycle.

course describes process owner responsibilities and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with the business goals.

The DevOps Institute

The DevOps Institute (DOI) is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.


DevOps Defined

As the emerging practice grows, the definition of DevOps continues to change. According to Wikipedia, DevOps is aset of practices that emphasizes the collaboration and communication of both software developers and other information-technology (IT) professionals while automating the process of software delivery and infrastructure changes. It aims at establishing a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. Certified DevOps Practitioner roles fulfill this definition through evolutionary skills and improved communication and collaboration between IT teams.


  • Individuals who require a foundational understanding of Agile, Scrum and Agile Service Management values, principles, practices and automation
  • Individuals involved in software development, IT operations, IT service management or IT project management
  • IT professionals working in an Agile, Lean or ITSM environment
  • Individuals who will lead Agile Service Management initiatives and serve as change champions
  • Software developers, Systems engineers, IT Operations staff, Infrastructure architects, Agile, Lean or ITSM certified individuals, IT Leadership, Project managers,Business analysts, IT Consultants, Business consultants, Business stakeholders, Tool suppliers
  • Process Owners
  • Process Managers
  • Employees and Managers responsible for designing, reengineering or improving processes
  • Consultants guiding their clients through process improvement initiatives
  • Anyone responsible for:
    • Managing process-related requirements
    • Ensuring the efficiency and effectiveness of processes
    • Maximising the value of processes

Trademarks & Copyrights

This course ware is provided by 2016 ©Paradigm people, a trading name of Paradigm Management Solutions UK Ltd – a Peoplecert and EXIN accredited training organisation, courtesy of our partner and course ware developers, ©2007-2016 IT Training Zone Ltd – a Peoplecert and APMG accredited training organisation.


Organisational Benefits

  • Your IT Service Management processes will be more effective and efficient.
  • Process owners will be more able to work in an Agile environment.
  • Engagement and collaboration between IT Service Management and other teams will improve.

Individual Benefits

  • By attending this course you will be updating your skill-set and improving your future career prospects.
  • You will understand the needs of other teams to more effectively position your policies and processes.

You will be able to adapt IT Service Management processes to work in a more Agile and LEAN environment.


Course Objectives

At the end of our Certified Agile Process Owner course, you will have a clear understanding of the following objectives:

  • Basic Agile and Agile Service Management concepts
  • Process owner role and responsibilities
  • Managing and prioritising a process backlog
  • Creating and utilising user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement activities
  • Managing organisational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements

What are our courses based on?

DevOps Institute (DOI) courses are based on Bloom’s Taxonomy. This educational model is used to categorize learning objectives and assess learning achievements.
The DevOps Foundation® Certification Course encompasses the Knowledge and Comprehension domains, while the DevOps Practitioner™ courses includes not only these first two domains, but also the Application area.

To be eligible for the exam leading to certification candidates must fill the following requirements:

  • Complete at least 16 contact hours (instruction and labs) as part of a formal, approved training course
  • It is recommended that students complete at a minimum 6 hours of personal study by reviewing the vocabulary list and pertinent areas of the course learner manual and by completing the sample exam
  • Familiarity with Scrum
  • Familiarity with IT and IT Services
  • It is required that study the Agile Service Management Guide

Lessons in this course…

Day One

  • Introduction
  • The fundamental processes
  • The role and responsibilities of the Process Owner
  • The fundamentals of Agile
  • The fundamentals of Scrum
  • Agile Service Management
  • The design of Agile process

Day Two

  • Improved Agile process
  • Measure of value
  • Tools and techniques for process improvement
  • Exam Preparation
  • Passage de l’examen de certification Agile Process Owner


Examination Vouchers

In order to take the Certification exam you need to ensure that you check (choose) the exam voucher option before checkout.

You will then be entitled to an exam voucher that can be used to schedule your exam.

When you think you’re ready, just contact us and we’ll order your exam voucher.

If you chose to purchase the course and not the exam and then decide at a later date that you can see the benefit that the additional Certification will give you, no problem, just purchase the course again and ensure you include (choose) the exam option, then using live chat or email contact us and we will issue you with a code to use at the checkout. On confirmation of the payment out support team will send you via email your voucher and instructions on how to enroll for the exam

Why is the exam not included in the course?

We feel that it is not fair to force a charge on anyone for something they may not want or may not use. Our company’s ethos is to ensure that training is as affordable as possible. So by modulising our training, the opportunity to learn remains a priority and you only pay for what you need.


Each e-learning course comes with a revision module that gives you an overview of the course and the key principles and concepts that you need to understand in order to pass the IT4IT Foundation exam.

What you need to know about the exam:

  • You can take the exam online (virtually) or as a paper based exam
  • Exam Format: Closed Book. Both web-based
  • Questions: 40 multiple choice questions
  • Passing Score: 65% (26 out of 40)
  • Exam Duration: 60 minutes. (75 minutes if English is not a candidate’s native tongue)
  • Proctoring: Live
  • Languages: English

The DevOps Foundation Certificate will be the pre-requisite for future DevOps certification courses.

DevOps Institute Professional Membership Program

Starting in 2017, successful candidates are receiving afree membership in the DOI Professional Membership Program. This program offers access to current information and thought leaders in the emerging community of DevOps professionals.

Members are able to:

  • Stay current with emerging DevOps best practices and skills
  • Access discount codes for worldwide DevOps conferences and events
  • Enhance their network with athriving community of DevOps professionals
  • Gain instant access to exclusive content
  • Attend Digital DevOps pop-up events
  • Contribute to the crowd-sourced DevOps Open Source Omnipedia (coming soon)!



The DevOps Institute catalogue currently contains three classes and certifications.We will be offering additional role based classes and certifications in the near future.
Certificate: DevOps Foundation Certified®

This sixteen (16) hour course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will result in an improved ability to design, develop, deploy and operate software and services faster.

Certificate: Certified Agile Service Manager (CASM)®

This sixteen (16) hour course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves process efficiency, reduces waste and provides an ongoing capability for IT to continue to deliver value even in the face of changing requirements.

Certificate: Certified Agile Process Owner (CAPO)®

The sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with the business goals.

Certificate: Certified DevOps Test Engineer (DTE)

A DevOps Test Engineer is an individual accountable for testing software in a DevOps environment.  This sixteen (16) hour course describes culture and team aspects for test engineering, test strategies, test infrastructures, test tools, test automation, best practices, test management and analysis.

Certificate: Certified DevOps Continuous Delivery Architect (CDA)

A continuous delivery architect is a a tool-agnostic individual engaged in the design, implementation and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and, potentially, Continuous Deployment. A continuous delivery architect is also involved in defining or integrating underpinning processes, metrics, APIs and cultural considerations.

Certificate: Certified DevOps Leader (DOL)

A DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. This individual understands the human dynamics of cultural change and is equipped with practices, methods and tools to engage people across the DevOps spectrum.


Certificate: Certified DevSecOps Engineer (DSOE)

A DevSecOps Engineer is an IT Security professional who is skilled at “security as code” with the intent of making security and compliance consumable as a service. A DevSecOps Engineer uses data and security science as their primary means of protecting the organization and customer.

Coming Soon!

Certification Courses:

Site Reliability Engineering
DevOps Professional



Non-Certification Courses:

Lean DevOps
Kanban for DevOps
DevOps Simulation



































Additional information

E-Learning class Bookings

Currently all the e-learning courses offered by Paradigm Training are licensed from our accredited courseware providers who together with us offer you a seamless learning experience.

You will benefit from the experienced trainers advice from both our partners and our own accredited trainers who are on hand to support you on this learning journey.

.The course trainers and mentors are available to answer questions by email through the virtual classroom environments that we assign you.

Additional learning based questions can be sent to where we will pass the questions on to the appropriate trainers.

Financial Committment

We at Paradigm people built this platform in order to ensure that learning and the sharing of knowledge is the principle focus for us.

Knowing this, if you (the learner) wish to take this course and has a financial encumbrance that prevents the enrollment for this course, please reach out to us by email to and we will work with you to ensure knowledge acquisition and learning is still an outcome.

We will dialogue with you in the strictest of confidence in order to bring your learning to gain


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