Paradigm Training

Certified Agile Service Manager (CASM)®



Certification Options


Course Description

This course provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach

Course Summary

Certified Agile Service Manager (CASM)®
Duration: 16 hours 2 days
Delivery: E-Learning / Class
Accreditor: PeopleCert
Language: English

Learning Outcomes

why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organizations.

DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals.

A Certified Agile Service Manager (CASM)

is the operational counterpart to a Certified Scrum Master (CSM). Working together, ScrumMasters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.

course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

The DevOps Institute

The DevOps Institute (DOI) is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.


DevOps Defined

As the emerging practice grows, the definition of DevOps continues to change. According to Wikipedia, DevOps is aset of practices that emphasizes the collaboration and communication of both software developers and other information-technology (IT) professionals while automating the process of software delivery and infrastructure changes. It aims at establishing a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. Certified DevOps Practitioner roles fulfill this definition through evolutionary skills and improved communication and collaboration between IT teams.


  • Individuals and organizations seeking a foundational understanding of of Agile, Scrum and Agile Service Management values, principles, practices and automation
  • Individuals involved in software development, IT operations, IT service management or IT project management
  • IT professionals working in an Agile, Lean or ITSM environment
  • Individuals who will lead Agile Service Management initiatives and serve as change champions
  • Software developers, Systems engineers, IT Operations staff, Infrastructure architects, Agile, Lean or ITSM certified individuals, IT Leadership, Project managers,Business analysts, IT Consultants, Business consultants, Business stakeholders, Tool suppliers

Trademarks & Copyrights

This course ware is provided by 2016 ©Paradigm people, a trading name of Paradigm Management Solutions UK Ltd – a Peoplecert and EXIN accredited training organisation, courtesy of our partner and course ware developers, ©2007-2016 IT Training Zone Ltd – a Peoplecert and APMG accredited training organisation.


  • It’s comprehensive
  • including an extensive collection of basic DevOps terms and concepts
  • It’s holistic
  • Reflects all aspects of DevOps (people, processes and technology)
  • Addresses the organizational change aspects of adopting a DevOps culture
  • It’s highly interactive
  • including practical hands-on assignments that reinforce the course material


Course Objectives

The learning objectives for DevOps Foundation include an understanding of:

  • What it means to “be agile”
  • The Agile Manifesto, it’s core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artifacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management
  • Agile Process Improvement —ensuring processes are lean and deliver “just enough” control
  • Agile Process Design—applying Agile practices to process design projects

What are our courses based on?

DevOps Institute (DOI) courses are based on Bloom’s Taxonomy. This educational model is used to categorize learning objectives and assess learning achievements.
The DevOps Foundation® Certification Course encompasses the Knowledge and Comprehension domains, while the DevOps Practitioner™ courses includes not only these first two domains, but also the Application area.

To be eligible for the exam leading to certification candidates must fill the following requirements:

  • Complete at least 16 contact hours (instruction and labs) as part of a formal, approved training course
  • It is recommended that students complete at a minimum 6 hours of personal study by reviewing the vocabulary list and pertinent areas of the course learner manual and by completing the sample exam

Course Material – Classroom & Virtual based

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • DevOps – The Basics (pre-class resource)
  • Learner Manual (excellent post-class reference)
  • Participation in unique exercises designed to apply concepts
  • Sample documents, templates, tools and techniques

Course Material – E-Learning

  • 13 lessons covering an introduction to ASM and its relationship with Scrum, Scrum and ASM roles, Scrum and ASM events, Scrum and ASM artifacts, and getting started.
  • Includes video tutorials, study guides and quizzes
  • Study duration: 16 hours
  • Fully accredited
  • Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
  • Tutor support included

Lessons in this course…

​Course Introduction

Lesson 1: What is Agile?

Lesson 2: Agile Practices

Lesson 3: What is Agile Service Management?

Lesson 4: Process Design Basics

Lesson 5: Agile Process Design

Lesson 6: Scrum Basics

Lesson 7: Scrum Roles/Agile SM Roles

Lesson 8: Scrum Artifacts/Agile SM Artifacts

Lesson 9: Scrum Events/Agile SM Events

Lesson 10: Agile Process Improvement

Lesson 11: Agile SM Technologies

Lesson 12: Getting Started

Examination Vouchers

In order to take the Certification exam you need to ensure that you check (choose) the exam voucher option before checkout.

You will then be entitled to an exam voucher that can be used to schedule your exam.

When you think you’re ready, just contact us and we’ll order your exam voucher.

If you chose to purchase the course and not the exam and then decide at a later date that you can see the benefit that the additional Certification will give you, no problem, just purchase the course again and ensure you include (choose) the exam option, then using live chat or email contact us and we will issue you with a code to use at the checkout. On confirmation of the payment out support team will send you via email your voucher and instructions on how to enroll for the exam

Why is the exam not included in the course?

We feel that it is not fair to force a charge on anyone for something they may not want or may not use. Our company’s ethos is to ensure that training is as affordable as possible. So by modulising our training, the opportunity to learn remains a priority and you only pay for what you need.


Each e-learning course comes with a revision module that gives you an overview of the course and the key principles and concepts that you need to understand in order to pass the IT4IT Foundation exam.

What you need to know about the exam:

  • You can take the exam online (virtually) or as a paper based exam
  • Exam Format: Closed Book. Both web-based
  • Questions: 40 multiple choice questions
  • Passing Score: 65% (26 out of 40)
  • Exam Duration: 60 minutes. (75 minutes if English is not a candidate’s native tongue)
  • Proctoring: Live
  • Languages: English

The DevOps Foundation Certificate will be the pre-requisite for future DevOps certification courses.

DevOps Institute Professional Membership Program

Starting in 2017, successful candidates are receiving afree membership in the DOI Professional Membership Program. This program offers access to current information and thought leaders in the emerging community of DevOps professionals.

Members are able to:

  • Stay current with emerging DevOps best practices and skills
  • Access discount codes for worldwide DevOps conferences and events
  • Enhance their network with athriving community of DevOps professionals
  • Gain instant access to exclusive content
  • Attend Digital DevOps pop-up events
  • Contribute to the crowd-sourced DevOps Open Source Omnipedia (coming soon)!



The DevOps Institute catalogue currently contains three classes and certifications.We will be offering additional role based classes and certifications in the near future.
Certificate: DevOps Foundation Certified®

This sixteen (16) hour course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will result in an improved ability to design, develop, deploy and operate software and services faster.

Certificate: Certified Agile Service Manager (CASM)®

This sixteen (16) hour course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves process efficiency, reduces waste and provides an ongoing capability for IT to continue to deliver value even in the face of changing requirements.

Certificate: Certified Agile Process Owner (CAPO)®

The sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with the business goals.

Certificate: Certified DevOps Test Engineer (DTE)

A DevOps Test Engineer is an individual accountable for testing software in a DevOps environment.  This sixteen (16) hour course describes culture and team aspects for test engineering, test strategies, test infrastructures, test tools, test automation, best practices, test management and analysis.

Certificate: Certified DevOps Continuous Delivery Architect (CDA)

A continuous delivery architect is a a tool-agnostic individual engaged in the design, implementation and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and, potentially, Continuous Deployment. A continuous delivery architect is also involved in defining or integrating underpinning processes, metrics, APIs and cultural considerations.

Certificate: Certified DevOps Leader (DOL)

A DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. This individual understands the human dynamics of cultural change and is equipped with practices, methods and tools to engage people across the DevOps spectrum.


Certificate: Certified DevSecOps Engineer (DSOE)

A DevSecOps Engineer is an IT Security professional who is skilled at “security as code” with the intent of making security and compliance consumable as a service. A DevSecOps Engineer uses data and security science as their primary means of protecting the organization and customer.

Coming Soon!

Certification Courses:

Site Reliability Engineering
DevOps Professional



Non-Certification Courses:

Lean DevOps
Kanban for DevOps
DevOps Simulation


































Additional information

E-Learning class Bookings

Currently all the e-learning courses offered by Paradigm Training are licensed from our accredited courseware providers who together with us offer you a seamless learning experience.

You will benefit from the experienced trainers advice from both our partners and our own accredited trainers who are on hand to support you on this learning journey.

.The course trainers and mentors are available to answer questions by email through the virtual classroom environments that we assign you.

Additional learning based questions can be sent to where we will pass the questions on to the appropriate trainers.

Financial Committment

We at Paradigm people built this platform in order to ensure that learning and the sharing of knowledge is the principle focus for us.

Knowing this, if you (the learner) wish to take this course and has a financial encumbrance that prevents the enrollment for this course, please reach out to us by email to and we will work with you to ensure knowledge acquisition and learning is still an outcome.

We will dialogue with you in the strictest of confidence in order to bring your learning to gain


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