Paradigm Training

LITA Lean IT Foundation



Certification Options


Course Description

This 2 day Lean IT Foundation course is intended to enable the holders of the certificate to apply the Lean practices (grounding of the core principles) under guidance of a Lean expert

Course Summary

LITA Lean IT Foundation
Duration: 2 days
Delivery: Classroom/Virtual/ E-learning
Accreditor: EXIN, LITA
Language: English
PDU: N/a

Learning Outcomes

Lean IT Foundation certificate is to certify that you have gained knowledge of the Lean terminology, structure and basic concepts and has comprehended the core principles of Lean practices.


Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. By understanding customer value, the processes that deliver this value, how  to manage performance, the way to organize, and the required attitude and behaviors, IT organizations are able to develop a continuous improvement mindset. Lean IT complements IT best practice methods such as ITIL®, PRINCE2® and P3O®.
This course covers the foundation level certification of the Lean IT Association. Participants can further develop their Lean IT qualifications with the advanced Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership certifications thereafter. The Lean IT Foundation is a mandatory prerequisite for the follow-on certifications.

About Lean IT

Lean is about making the organization more efficient and about continually improving the value delivered by IT organizations to their customers while reducing the waste in the process.

The Lean principles provide a specific way of thinking and doing. They apply to every business and every process. It is not a short term cost reduction program, but the way a company operates.

The result: new processes that need less space, less capital, and less time to make products and services at less costs and with fewer defects. Companies can capitalize on the human effort and intelligence of their staff and are able to respond to changing customer desires with high variety, high quality, and fast throughput times.

The Lean IT Certification Scheme consists of four distinct certifications on three levels. Starting with Lean IT Foundation, it moves to practitioner level with Lean IT Kaizen and next to the professional level that includes Lean IT Leadership and Lean IT Coach. Each level introduces more knowledge and skills, eventually leading up to competences that enable a professional to support corporate introduction or further development of Lean IT initiatives.



  • IT professionals and project managers involved with Lean projects.
  • Any manager or specialist working in an IT organization can benefit from the insights provided by the qualification.


Trademarks & Copyrights

This associated accredited course has been licensed to Paradigm Management Solutions UK Ltd from her partner and course ware provider Copyright © ITpreneurs. All rights reserved.

Lean IT Association® and the Lean IT Association® logo are registered trademarks owned by the Lean IT Association.

Lean IT Foundation®, Lean IT Kaizen®, Lean IT Coach® and Lean IT Leadership® and their respective logos are registered trademarks owned by the Lean IT Association.

ITIL®, PRINCE2® and P3O® are registered trademarks of AXELOS Limited.

Learning Objectives:

Upon completion of the Lean IT Foundation training and exam, successful candidates will be familiar with the principles of the Lean philosophy and the application of this philosophy within an IT environment.

  • Define the principles underlying the Lean philosophy.
  • Describe the importance of understanding and delivering customer value.
  • Examine the way Lean looks at the processes and the waste within them.
  • State how to measure performance and the key determinants of performanceIdentify the organizational requirements for implementing Lean, including the use of visual management tools.
  • Discuss how behavior and attitude are necessary for Lean to be successful within an IT organization
  • Define the DMAIC problem-solving model.
  • Identify how Lean principles can be applied within an IT organization


Organizational benefits are:

  • Reducing waste through (continuous) improvement
  • Maximizing customer value

Benefits for employees are:

  • Broadening knowledge of Lean change processes
  • Optimizing your work and the work of others through continuous improvement
  • Satisfaction through high level of involvement
  • Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.
  • Be acquainted with the use of several Lean analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.
  • Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.
  • Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.Streamline and automate compliance processes to lessen cost and risk.
  • Designations are available to successful Kaizen and Leadership candidates



There are no formal prerequisites for this course however it is strongly recommended that candidates:

  • Have gained two or three years of IT-professional experience in the fields of support and maintenance and/or software development.

Unsure whether you meet the prerequisites?

Don’t worry – we’ll discuss your technical background, experience and qualifications to help determine whether this course suits you. Just call us on +44 845 682 4690 and speak to one of our consultants.

 Course Agenda:

Day1 Day2
Course Introduction Lean Organization
Introduction of Lean Behavior and Attitude
Customer Problem Solving/Kaizen
Process Mock Test
Performance Exam

Course Outline:

Module 1: Course Introduction

  • Information on the course structure
  • Information on the types of activities included in the course

 Module 2: Introduction of Lean

  • Lean principles and how are they related to each other
  • Three causes of poor quality and their details
  • Analyzing waste through analyzing activities
  • Cost of poor quality
  • PDCA and it’s description
  • Definition, characteristics, and dimensions  of Lean IT
  • Shingo Prize Model

 Module 3: Customer

  • Voice of customer
  • Types of customer value
  • Critical to Quality (CTQ) Tree and analysis of voice of customer using CTQ
  • Sources of improvement opportunities

 Module 4: Process

  • Definition and key components of process
  • Distinction between value demand and failure demand
  • Defining SIPOC and COPIS
  • Steps to create value stream map and symbols used in value stream map
  • Flow principle and examples of Muda in value stream
  • Examples of different types of activities: value adding, necessary non value-adding, and non value-adding
  • Push versus pull
  • Improving the process through 5S, Heijunka, and Improvement Plan

 Module 5: Performance

  • Performance versus results
  • Key performance indicators vs. metrics
  • Three questions to define correct measurement
  • KPIs and behavior
  • Aspects of KPI
  • Time as currency and production factor
  • Skills and knowledge as capacity

 Module 6: Lean Organization

  • Organizing for Lean IT
  • Structure around the value chain
  • Ensuring speed of communication
  • Performance dialogue and feedback model
  • Personal versus team performance and three topics of performance dialogue
  • Visual management boards and their types

Module 7: Behavior and Attitude

  • Attitude and behavior
  • Lean attitude, Lean mindset, and Lean behavior
  • Characteristics of Lean Manager and Lean leadership
  • Expectations of people from Lean transformation and  Lean improvement

Module 8: Problem Solving/Kaizen

  • Kaizen versus Kaikaku
  • Five intents and three qualifications of Kaizen
  • Running a Kaizen event
  • DMAIC and tools used in each phase of DMAIC


Download the LITA Foundation Syllabus

Download the LITA Foundation Publication

Download the LITA Foundation Glossary

Examination Vouchers

In order to take the Certification exam you need to ensure that you check (choose) the exam voucher option before checkout.

You will then be entitled to an exam voucher that can be used to schedule your exam.

When you think you’re ready, just contact us and we’ll order your exam voucher.

If you chose to purchase the course and not the exam and then decide at a later date that you can see the benefit that the additional Certification will give you, no problem, just purchase the course again and ensure you include (choose) the exam option, then using live chat or email contact us and we will issue you with a code to use at the checkout. On confirmation of the payment out support team will send you via email your voucher and instructions on how to enroll for the exam

Why is the exam not included in the course?

We feel that it is not fair to force a charge on anyone for something they may not want or may not use. Our company’s ethos is to ensure that training is as affordable as possible. So by modulising our training, the opportunity to learn remains a priority and you only pay for what you need.

What you need to know about the exam(s):

You can take the exam online or as a paper based option
Exam Format: Closed Book.
Questions: 40 multiple choice questions
Passing Score: 65% (26 out of 40)
Exam Duration: 60 minutes.
Proctoring: Live
Languages: English, Japanese & Spanish

Exam Prerequisites

  • Participants must have attended an accredited Lean IT Foundation training in order to take this exam.

Exam Location

  • In class, at the course venue
  • Remote, at any approved location with a webcam (home/office)

Exam Planning

The exam can be taken on the last day of the course or can be scheduled to be taken at a later date.


The Lean IT Certification Scheme consists of 4 distinct certifications for various levels, starting at entry level with Lean IT Foundation and moving into Lean IT Kaizen, climbing further up the ladder to Lean IT Leadership or Coach.

Each level introduces more knowledge and skills, eventually leading up to competences that enable a professional to support corporate introduction or development of Lean IT implementations.

Lean IT Certification

Lean IT Foundation, Lean IT Kaizen and Lean IT Leadership are currently available. Lean IT Coach will follow soon.

Additional Training

Lean IT ties in well with other examination programs, such as ITIL®, EXIN Agile Scrum and EXIN IT Service Management based on ISO/IEC 20000. Lean IT optimizes the IT Service Management processes

Professional Development Programs

This Certification is not associated with the Professional Development program

Resources & Downloads




























Additional information

Public Class Bookings

All physical classroom bookings are based on a minimum of 4 attendees – Where the candidates fall below this criteria the course may be cancelled and you will be offered a FULL refund. You can also choose to re book on a different date or choose a virtual class.

Please send an email to for a list of course venues and dates in your area.

If the course is cancelled for any reason by Paradigm people you will be offered a FULL refund

Virtual Class Bookings

Once you have booked this course, you should email providing a list of dates you ideally would like your training to commence and end.

The training does not have to run concurrently but can be spread over 4 days, evenings and weekends.

Once you have provided our scheduling team with your dates and times, they will create a schedule for you in line with the accredited trainer.

E-Learning class Bookings

Currently all the e-learning courses offered by Paradigm Training are licensed from our accredited courseware providers who together with us offer you a seamless learning experience.

You will benefit from the experienced trainers advice from both our partners and our own accredited trainers who are on hand to support you on this learning journey.

.The course trainers and mentors are available to answer questions by email through the virtual classroom environments that we assign you.

Additional learning based questions can be sent to where we will pass the questions on to the appropriate trainers.

Financial Committment

We at Paradigm people built this platform in order to ensure that learning and the sharing of knowledge is the principle focus for us.

Knowing this, if you (the learner) wish to take this course and has a financial encumbrance that prevents the enrollment for this course, please reach out to us by email to and we will work with you to ensure knowledge acquisition and learning is still an outcome.

We will dialogue with you in the strictest of confidence in order to bring your learning to gain


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