Paradigm Training

LITA Lean IT Kaizen



Certification Options


Course Description

This 3 day Lean IT Kaizen certification builds on the Lean IT basics with deepening knowledge and skills in continuous improvement and becoming a Lean IT Kaizen Lead

Course Summary

Name: LITA Lean IT Kaizen
Duration: 3 days
Delivery: Classroom/Virtual
Accreditor: Lean IT Association
Language: English
PDU: N/a

Learning Outcomes

♦ Kaizen concepts, ♦ Organizing Kaizen, ♦ A3 Method ♦ Define, Measure, Analyze, Improve, Control, and faciliate Lean improvements, at any level of the IT organization.


Kaizen is an improvement philosophy in which continuous, incremental improvement occurs over a sustained period of time, creating more value and less waste, resulting in increased speed, lower costs and improved quality.

This is a hands-on 3-day course that teaches and equips individuals to define, facilitate and lead Lean IT Kaizen improvement initiatives. The course teaches students how to effectively use the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) improvement model leveraging the Lean A3 problem identification and planning tool to complete a full improvement cycle.

This certification course provides the knowledge, skills and methodology required to identify, plan and implement incremental service and process improvements focused on improving the efficiency and effectiveness of any process or value stream. It also prepares for the Lean IT Association Kaizen certification exam.

About LITA Lean IT Kaizen

Lean IT helps IT organizations to ensure that they provide their customers with the best possible services. By understanding customer value, the processes that deliver this value, how to manage performance, the way to organize, and the required attitude and behaviors, IT organizations are able to develop a continuous improvement mindset. Lean IT complements IT best practice methods such as ITIL®, PRINCE2® and P3O®.

Kaizen is the Japanese word for continuous improvement using small incremental changes. It translates as change for the better. Kai means change, Zen means for the better. Kaizen is an approach for solving problems and forms the basis of incremental continual improvement in organizations. A problem is a difficulty that has to be resolved or dealt with.

When applied to the workplace, Kaizen means continuous improvement involving everyone, managers and workers alike, every day and everywhere, providing structure to process improvement including:

  • Managers tasked with department level process improvements
  • Business analysts
  • Project managers
  • Software developers
  • Quality assurance managers
  • IT Consultants
  • Any roles responsible for quality, efficiency and continual service improvement



This qualification is aimed at anyone involved in change management and specifically anyone that wants to act as a Kaizen Lead, providing leadership in Lean changes

Trademarks & Copyrights

This associated accredited course has been licensed to Paradigm Management Solutions UK Ltd from her partner and course ware provider Copyright © ITpreneurs. All rights reserved.

Lean IT Association® and the Lean IT Association® logo are registered trademarks owned by the Lean IT Association.

Lean IT Foundation®, Lean IT Kaizen®, Lean IT Coach® and Lean IT Leadership® and their respective logos are registered trademarks owned by the Lean IT Association.

ITIL®, PRINCE2® and P3O® are registered trademarks of AXELOS Limited.


  Organizational benefits are:

  • Reducing waste through (continuous) improvement
  • Maximizing customer value


 Benefits for employees are:

  • Broadening knowledge of Lean change processes
  • Optimizing your work and the work of others through continuous improvement
  • Satisfaction through high level of involvement


The Advantages of the Kaizen Philosophy

Source: by Nancy Wagner


The Kaizen philosophy, defined as a style of continuous business improvement made in small increments, originated in Japan. The idea focuses on improving processes and products while using employee creativity to help define the way procedures and systems can be improved. Two of the overall advantages of the philosophy include increased productivity and maintaining quality of products and services.



Teamwork, not individualism, drives the Kaizen idea, ideal for creating a work atmosphere that rewards everyone, rather than an individual. Studio 904, a hair salon in Seattle that uses the Kaizen theory, relies on all of its stylists to give customers the services they require, instead of using one individual to handle the entire process. This allows the client to receive her services in a timely fashion, rather than waiting for one person to come back to finish the job because she’s working on another client in between.

Increased Efficiency

Creating a lean, tight-running business is another advantage of Kaizen. Toyota uses the Kaizen theory to train its employees in precisely putting together a car, starting with muscle-memory training so employees work with complete precision. According to Business Today, this keeps the cars rolling off of the assembly line at highly accurate speeds. Once an automotive plant reaches the utmost in efficiency, a few workers are removed, allowing the company to make the same amount of cars at less cost and allowing the plant to become more profitable.

Employee Satisfaction

Kaizen helps improve employee satisfaction by inviting workers to look at processes and systems so they can make suggestions for improvement. Becoming involved adds to an employee’s sense of worth and satisfaction on the job while helping to implement the new ideas. A suggestion system or using team meetings to find ways to improve quality or processes gives employees a method of bringing up their ideas and further refining them in a group setting. Another benefit of this system is increased productivity, because workers become more involved with the decision-making process and want to see their suggestions work.

Improved Safety

Improving safety on the work floor is another benefit of implementing Kaizen in your business. This occurs when you implement ideas that help clean up the areas where employees work, allowing better control of equipment and processes. Safety training involves both management and staff. Employees are encouraged to make recommendations for making their work area safe, giving them an added responsibility to making their suggestions work. This helps cut down accident-related injuries that result in decreased production and employees taking time off from work to handle medical emergencies.


In order to be certified for Lean IT Kaizen a candidate must have:

  • A Lean IT Foundation certificate is a prerequisite for this course.
  • You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.
  • Participated in a training course Lean IT Kaizen through an accredited training provider

Unsure whether you meet the prerequisites?

Don’t worry – we’ll discuss your technical background, experience and qualifications to help determine whether this course suits you. Just call us on +44 845 682 4690 and speak to one of our consultants.

Course Approach

Classroom Agenda



Day 1 Day 2 Day 3
Welcome Recap of day 1 Recap of day 2
Module 1: Introduction Measure Contd.

Exercise 5: Solution Selection (using techniques: brainstorming; reverse thinking or scamper)

(present A3 with solutions)

Module 2: Organizing Kaizen    
  Exercise Measure 2b: Create data collection plan and update VSM Improve Contd.
Organizing Kaizen – contd. Module 6: Analyze  
Module 3: A3 Method   Module 8: Control
  Exercise 3: Analyze: determine which data visualizations are required for problem  
Module 4: Define Exercise 3 contd.: Analyze: determine which data visualizations are required for problem Exercise 6: Create a control plan

(update A3 with regard to implementation)

  Analyze Contd.  
Exercise 1 : Define

Make a problem statement

  Control Contd.
Define contd.

update A3

Exercise 4 : Analyze: root cause

(update A3 with analysis)

Exam preparation

(sample exam and time for questions)

Module 5:  Measure    
  Module 7: Improve  
Exercise 2a Measure: determine which data needs to be collected    
Closure Closure Closure


Download the LITA Kaizen Syllabus






Purchase Recommended readings






Examination Vouchers

In order to take the Certification exam you need to ensure that you check (choose) the exam voucher option before checkout.

You will then be entitled to an exam voucher that can be used to schedule your exam.

When you think you’re ready, just contact us and we’ll order your exam voucher.

If you chose to purchase the course and not the exam and then decide at a later date that you can see the benefit that the additional Certification will give you, no problem, just purchase the course again and ensure you include (choose) the exam option, then using live chat or email contact us and we will issue you with a code to use at the checkout. On confirmation of the payment out support team will send you via email your voucher and instructions on how to enroll for the exam

Why is the exam not included in the course?

We feel that it is not fair to force a charge on anyone for something they may not want or may not use. Our company’s ethos is to ensure that training is as affordable as possible. So by modulising our training, the opportunity to learn remains a priority and you only pay for what you need.

What you need to know about the exam(s):

You can take the exam online or as a paper based option
Exam Format: Closed Book.
Questions: 40 multiple choice questions
Passing Score: 65% (26 out of 40)
Exam Duration: 90 minutes.
Proctoring: Live
Languages: English, Japanese & Spanish

Exam Planning

The exam can be taken on the last day of the course or can be scheduled to be taken at a later date.


The Lean IT Certification Scheme consists of 4 distinct certifications for various levels, starting at entry level with Lean IT Foundation and moving into Lean IT Kaizen, climbing further up the ladder to Lean IT Leadership or Coach.

Each level introduces more knowledge and skills, eventually leading up to competences that enable a professional to support corporate introduction or development of Lean IT implementations.

Lean IT Certification

Lean IT Foundation, Lean IT Kaizen and Lean IT Leadership are currently available. Lean IT Coach will follow soon.

Additional Training

Lean IT ties in well with other examination programs, such as ITIL®, EXIN Agile Scrum and EXIN IT Service Management based on ISO/IEC 20000. Lean IT optimizes the IT Service Management processes

Professional Development Programs

This Certification is not associated with the Professional Development program

Resources & Downloads





Value Stream Map toolkit (3rd Party Website)












Additional information

Public Class Bookings

All physical classroom bookings are based on a minimum of 4 attendees – Where the candidates fall below this criteria the course may be cancelled and you will be offered a FULL refund. You can also choose to re book on a different date or choose a virtual class.

Please send an email to for a list of course venues and dates in your area.

If the course is cancelled for any reason by Paradigm people you will be offered a FULL refund

Virtual Class bookings

Once you have booked this course, you should email providing a list of dates you ideally would like your training to commence and end.

The training does not have to run concurrently but can be spread over 4 days, evenings and weekends.

Once you have provided our scheduling team with your dates and times, they will create a schedule for you in line with the accredited trainer.

E-Learning class Bookings

Currently all the e-learning courses offered by Paradigm Training are licensed from our accredited courseware providers who together with us offer you a seamless learning experience.

You will benefit from the experienced trainers advice from both our partners and our own accredited trainers who are on hand to support you on this learning journey.

.The course trainers and mentors are available to answer questions by email through the virtual classroom environments that we assign you.

Additional learning based questions can be sent to where we will pass the questions on to the appropriate trainers.

Financial Committment

We at Paradigm people built this platform in order to ensure that learning and the sharing of knowledge is the principle focus for us.

Knowing this, if you (the learner) wish to take this course and has a financial encumbrance that prevents the enrollment for this course, please reach out to us by email to and we will work with you to ensure knowledge acquisition and learning is still an outcome.

We will dialogue with you in the strictest of confidence in order to bring your learning to gain


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