This certification includes the following topics:
– Introduction to Service Integration and Management
– Service Integration and Management implementation roadmap
– Service Integration and Management and its relation to other management practices
– Service Integration and Management roles and responsibilities
– Service Integration and Management practices
– Processes to support Service Integration and Management
– Service Integration and Management challenges and risks
Service Integration and Management (SIAM®) also has a synonym: multi-sourcing integration (MSI). Within the scope of this certification, the term Service Integration and Management (SIAM) is used.
“The main goal of SIAM is to coordinate internal and external suppliers and their services in a cost-effective way to achieve the end-to-end service levels needed to support the goals of the business functions.”
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements.Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM® Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the EXIN BCS SIAM® Foundation knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of Service Integration and Management in an organization.
Trademarks & Copyrights
This associated accredited course has been licensed to Paradigm Management Solutions UK Ltd from her partner and course ware provider Copyright © ITSMZone. All rights reserved.
Copyright © Scopism Limited 2016. All rights reserved. www.scopism.com
SIAM® is a registered trade mark of EXIN Holding B.V.
EXIN® is a registered trade mark
COBIT® is a Registered Trademark of the Information Systems Audit and Control Association and the IT Governance Institute
ITIL® is a Registered Trademark of AXELOS Limited. All rights reserved
ISO® is a Registered Trademark of the International Organization for Standardization