Paradigm Training

ITIL is a set of practices for IT service management that focuses on aligning IT services with the needs of business. In its current form (known as ITIL V3), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. There are three levels of ITIL: Foundation, Intermediate and Expert. ITIL is a set of practices for IT service management that concentrate on linking IT services with the needs of business, It is used to demonstrate compliance and to measure improvement.